All About Mobile Devices All About Mobile Devices

Are you a small business owner who is finding it increasingly difficult to keep up with the demands of your customers. Perhaps you are responsible for most of the duties related to running your business including handling phone calls. Even if you have help with clerical duties during traditional business hours you may find it difficult to keep things under control after hours if your business operates 24/7. 

Utilizing a company that has a 24-hour answering service could help to alleviate some of the clerical struggles you are facing with your business operations. Perhaps you are thinking that this would mean relieving your current worker(s) of their duties and leave them unemployed. Many answering services offer tailor-made plans. This means you can keep your current setup and add after-hours call answering from an answering service. The following points represent additional benefits you could get from outsourcing your call answering duties.

Improved Productivity

If you have one or more individuals providing clerical assistance, they likely do more than answer phones. Perhaps they get behind on daily objectives on extremely busy days due to the business phones ringing frequently. If you outsource all phone calls, your staff can focus on other business objectives. They will have fewer distractions because they will not have the frustrations of stopping in the middle of work to answer calls. 

Increased Business

You may find yourself limited to the hours that you can offer services. This can put a damper on making revenue. If a customer has an emergency, they may decide to contact one of your competitors who offer round-the-clock services. Having access to a 24/7 answering service can be critical to contractors who may have customers with emergencies at any time of day. Some of these emergencies cannot wait an entire weekend or overnight to get resolved. 

Improved Customer Satisfaction 

Your customers will likely appreciate not having to experience extended hold times. They may also feel more comfortable knowing that they can reach your business at any time. The operators who will answer your calls can be trained to screen calls and recognize which calls require your immediate notification and response. Your on-call performance will likely improve and satisfy customers because you will likely get more rest due to not needing to address non-emergencies. 

Broader Customer Reach

Perhaps no one or only one person on your staff speaks more than one language. You may have limited or no options servicing a diverse customer base if you only have native speaking employees. If you have an employee and they are unavailable or stop working for you, it may prevent your business from being able to properly service customers.

Some answering services have bilingual and multilingual employees who can assist customers on your behalf. This can ensure that all individuals who choose your business have their needs communicated and met.